Privacy Policy

At Dharpan Agarbatti, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or make a purchase.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping address, payment information.
  • Non-Personal Identification Information: IP address, browser type, device information, and browsing behavior on our site.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process your orders and fulfill any requests made through our website.
  • To improve our products, services, and website performance.
  • To send you order updates, promotional emails, and other communication related to our products.
  • To provide customer support and respond to inquiries.

3. Payment Information

We do not store your payment information. All payments are processed securely by trusted third-party payment gateways (e.g., Razorpay, PhonePe) that comply with industry standards for data security.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small files that are stored on your device and help us:

  • Remember your preferences and login information.
  • Analyze web traffic and usage patterns.
  • Provide personalized recommendations.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.

5. Data Security

We implement a variety of security measures to protect your personal information. These include secure servers, encryption, and firewalls. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted third-party service providers who help us process payments, ship products, or manage customer support. These third parties are required to keep your information confidential and are only permitted to use it for the purpose of providing services to us.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information by contacting us.
  • Opt-out of receiving promotional emails at any time by clicking the "unsubscribe" link in the email.
  • Request that we stop processing your personal data for marketing purposes.

8. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we do, we will post the updated policy on this page and revise the "Last Updated" date at the bottom of the page. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns regarding our Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

Phone: +91 8892721207
Email: support@dharpanagarbatti.com

Last Updated: January 2025